Connect
How do I pair the WPPL headphones to my device?
- Start with the WPPL headphones turned off.
- Turn on the headset by pressing and holding the volume button (+) for 3 seconds. The headset will turn on and you will see the message "power on, pairing".
- Open the Bluetooth settings on your device and select “WPPL”. You will get a “connected” message.
Which devices can the WPPL headphones be paired with?
The WPPL headphones can be paired with most Bluetooth devices using 5.3 or later, including phones, computers, tablets and watches.
How do I remove all devices my WPPL headphones are connected to?
You can change the devices your WPPL headset is paired with by resetting the headset and then pairing the new devices. To reset the headset:
1. Start with the WPPL headset turned off.
2. Press and hold the + button for 10 seconds.
After resetting, the headset will erase all previously connected devices. The headset needs to be re-paired with your devices via pairing mode.
How do I pair the WPPL headphones with multiple devices?
The WPPL headphones can be connected to two devices at the same time. However, only one device can receive audio at a time. The smart technology switches between the two devices.
To pair two devices using multipoint pairing:
- Start with the WPPL headphones turned off.
- Turn on the headset by pressing and holding the volume button (+) for 3 seconds. The headset will turn on and you will see the message "power on, pairing".
- Open the Bluetooth settings on your device (1) and select "WPPL". You will get a "connected" message.
- Turn off Bluetooth on device (1).
- Perform steps 1 to 3 again with device (2).
- Connect both devices to the WPPL headphones.
To operate
How do I turn the volume up or down?
The volume can be controlled with the + and - buttons.
To increase the volume, press the + button every half second.
To decrease the volume, press the - button.
How do I go to the next or previous song?
Press the multifunction button twice while music is playing. The next song will be played.
Press the multifunction button three times while music is playing. The previous song will be played.
How do I pause the playback of a song?
Press the multifunction button once while music is playing. The music will be paused.
Press the multifunction button again while the music is paused. The music will start playing again.
How do I summon my device's intelligent voice assistant?
Press and hold the multifunction button for two seconds to summon your phone's intelligent voice assistant.
To call
Can I make calls with the WPPL headset?
Yes, you can make calls with the WPPL headset. It has a dual noise-canceling microphone, so you can make calls and be heard clearly.
How do I ensure that incoming calls come through the WPPL headset?
For iPhone devices:
- Go to settings
- Click on "Accessibility"
- Click on "Touch"
- Click on "Audio path conversations"
- Click on "Bluetooth headset"
Incoming calls will now come through the WPPL headset when connected.
On Android devices, incoming calls will automatically come through the headphones.
How do I answer or end a call?
Press the multifunction button once while a call is coming in. You can now make calls with the WPPL headset.
To end a call, press the multifunction button once during the call. The call is ended.
How do I reject an incoming call?
Press the multifunction button twice while a call is coming in. The incoming call will be rejected.
Shipping & Delivery
How long does it take for my order to be processed?
Orders are processed within 12 hours. During
Holidays may cause some delays in processing orders
are.
How long does it take for my order to be shipped?
Orders will be shipped within 2 business days. We will send
you an email with the final confirmation and tracking number. Orders
will be delivered within 48 hours. During holidays, shipping may be delayed
takes longer.
Do I pay shipping costs?
Shipping for orders placed on www.wppl.nl is free within the Netherlands. For shipments to Belgium and Germany, €4.00 shipping costs will be charged
brought.
Can I choose a different shipping method?
Orders are delivered by PostNL within 48 hours. The
It is currently not possible to choose a different shipping method.
Returns & Refunds
Can I return my order?
If you are not satisfied with your purchase, you can
returns under the following conditions:
1. Within 30 days of purchase.
2. The headphones are in good condition, in the original packaging including all accessories.
3. The customer pays the shipping costs and ensures that the return package is delivered to the designated warehouse within 7 days.
How do I register my return?
Please contact us by email customerservice.wppl@outlook.com
with your order number to register a return. We will process your request
will be processed within 2 working days.
How long does it take before I get my money back into my account?
In general, we process packages within 2 business days.
After the check, the refund will be processed within 2 working days.